Online Store Policies
Return Policy
At Wesselman Woods, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your item, you may return it under the following conditions:
Return Window: Items must be returned within 30 days of the delivery date.
Condition of Items: Items must be returned in their original condition, including all packaging, tags, and accessories.
Non-Returnable Items: Certain items (e.g., personalized or custom orders) are non-returnable. Please refer to the product description for specific details.
Return Instructions
Return Location - All items must be returned to our physical location at:
Wesselman Woods
Attn: Marketing Department
551 N. Boeke Road
Evansville, IN 47711
Return Process
Items can be dropped off in person during our regular business hours.
Alternatively, items can be shipped to the address above. We recommend using a trackable shipping service and emailing us with that number.
Required Information - To ensure prompt processing of your return, please include the following with your returned item:
Your first and last name
Order number
Reason for return
Refund Processing
Refunds will be processed once the returned item is received and inspected.
Please allow up to 10 business days for the refund to appear in your account after processing.
If you have any questions regarding your return, please contact our customer service team at info@wesselmanwoods.org.